Refund Policy

Overview

We want you to be completely satisfied with our AI product photography service. This policy outlines when and how you can request a refund for purchased credits.

Eligibility for refunds

Refunds are available in the following circumstance:

Generation failure with paid credits consumed

If an AI generation fails due to a technical error on our end and your paid credits are consumed without producing a usable image, you are eligible for a refund of those credits.

Please note:

Free starter credits are not eligible for refunds
Refunds apply only to paid credit packs and Pro subscription charges
We may offer credit restoration instead of a monetary refund at our discretion
Refunds are not available for generations that complete successfully but don't meet your aesthetic preferences

How to request a refund

To request a refund, please email us with the following information:

Your account email address
Date and time of the failed generation
Description of what happened (error message, if any)
The product or image you were trying to generate

Contact for refund requests

Email: cody@aiproduct.photography

We aim to respond to all refund requests within 2 business days.

Processing time

Once your refund request is approved:

Credit restoration: Immediately applied to your account
Monetary refunds: 5-10 business days to appear on your original payment method

Pro subscription cancellations

If you cancel your Pro subscription:

You will retain Pro access until the end of your current billing period
No partial refunds are provided for unused time within a billing period
After your subscription ends, you'll return to the free plan

You can cancel your subscription at any time from your account settings.